Please take a moment to familiarize yourself with the studio policy. A clear understanding of the policy will reduce confusion later on.
A 50% deposit is required to book your first session. The deposit will be applied to your session or refunded if you cancel more than 48 hours before your session time. If you cancel less than 48 hours before your session time your deposit will be forfeited or used for Studio Credit upon rescheduling. If your deposit is not received within 48 hours of your session time, your time may be forfeited to another client.
Payment is required upon completion of each session. Payment may be made by Cash, PayPal, VISA, MasterCard, Discover, or American Express.
*HHiL Recording Studios reserves the right to change prices, specifications and quantities on our web site/social media without notice or obligation.*
Your account must be paid in full prior to receiving your master. Masters are generally provided on CD, DVD, Hard Drive/Flash Drive, or Digitally via Google Drive or another File Transferring Service approved by HHiL Studios.
When the engineer is working on your project, that time is billable. This includes when you are present in the studio with the engineer. But it may also include other times when the engineer is working on your project, such as doing requested edits, mastering, “bouncing” a rough mix, or uploading your tracks. Transferring your session files to your hard drive ties up the studio and therefore is also billable time. Often your engineer can find ways to reduce the amount of billable time outside of your attended sessions, so it is a good idea to discuss this ahead of time.
When possible you may move in and start setting up prior to your start time. If the studio is available and the engineer is not present, there will be no charge until the engineer arrives. Please call the day before your session to determine if an early setup is possible. The clock begins when the engineer starts working with you setting up equipment, getting levels, debugging instrument problems (such as hum, buzz, etc.). When you indicate you are finished and the equipment is no longer in use the clock stops. (If a master is being burned, the clock continues to run until the master is finished.) Clean up is on us, however, please be respectful of our facility and pick up after yourselves if there is a large mess.
If during long sessions you wish to take a meal break, you may do so off the clock. If you want to work through the meal break to listen to the session, do edits, overdubs, etc., the clock continues to run. If the engineer encounters a technical problem, the time it takes to solve the problem is off the clock.
When you schedule time, it is expected you will arrive on time and we adjust our work schedule accordingly. It should be understood that we will bill you from the beginning of your scheduled time regardless of what time you arrive. Studio time is billed in 30 minute increments.
We do our best to be flexible. Often another session is scheduled immediately following yours and in most cases we allow at least 1/2 hour leeway between sessions. If you should require a little more time, we will try to continue and ask the next scheduled appointment if they can wait. However, if this is not acceptable to them, we ask that you be considerate and stop your project and schedule another session. It is always a good idea to estimate the amount of time you will need and schedule accordingly.
If no one is scheduled after you, you may continue until you reach your goal or wish to stop. Keep in mind this is billable time and performers and engineers may become fatigued during long sessions, which could affect the quality of your work.
Sunday sessions and Night sessions after 11pm are subject to an additional $10 per hour overtime rate.
If there is something you need that we do not have available, you may bring it yourself or request we rent it for you at prevailing rates. Any equipment damaged or broken by clients will be repaired or replaced at cost and billed accordingly.
ProTools Flash Drives may be purchased or rented. All other materials must be purchased and will become your personal property.
Graphic Design and Duplication
We offer a full range of CD and DVD packages with or without full graphics design. It is a good idea to discuss graphic design concepts with the Art Director before your recording is finished, so as not to delay your release. Manufacturing requires a 50% deposit with the balance due upon completion. Quantities are +/- 10% on replication orders. Duplication orders provide exact quantities.
Food and Beverage
The lounge is available for your convenience at no additional charge. You may bring your own food and beverages and store them in the refrigerator or you may order food to be delivered. Food and drink may be brought into the studio but must be kept away from equipment racks, console and piano.
If you choose to smoke, please go outside of the building on the 2nd floor patio area.
As a professional recording studio we respect the intellectual property rights of all artists. We reserve the right to cancel your session, and return your deposit, if we believe you are infringing on the copyrighted material of others. Mechanical licenses are required prior to manufacturing. At your request we will explain how to obtain mechanical licenses from the appropriate sources.
Drug use is strictly prohibited
We reserve the right to deny access to our premises and our equipment to those clearly under the influence of drugs or alcohol.
Thank you for reviewing the studio policy. Our staff will be happy to answer any questions you may have.